Will you help us to help you ?
We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints please phone or email us.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
All staff and pharmacists will be prepared to receive complaints from patients and customers.
Complaints Manager Mohamed Alnaggar has responsibility for ensuring that complaints are handled appropriately and will give you further information.
When a complaint is received by verbal or written (telephone, email, letter) a written record of the complaint will be created, to include, the name of the complainant, the subject matter of the complaint, the date on which the complain was made.
The complaints manager will send an acknowledgement within three working days. The complainant will be asked if they wish to discuss the manner of handling the complaint and the response period for dealing with the complaint.
The complaints manager will investigate the complaint to the extent necessary, and ensure that the complainant is informed of the progress of the investigation.
The complaints manager will Ensure any remedial action necessary learnt during the investigation, is implemented without delay, i.e. changes to practice is adopted in order to avoid repetition.
The complainant may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
You can find your local PALS on the NHS website below:
https://www.nhs.uk/service-search/other-health-services/patient-advice-and-liaison-services-pals
https://cpe.org.uk/quality-and-regulations/clinical-governance/complaints
For unsatisfied complainant they have right to take their complaint to the Health Service Ombudsman.
https://complaintform.ombudsman.org.uk/complaintchecker
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.