Privacy Policy

Terms and conditions

1.     This Website is owned ALCHEMY DIRECT LTD, hereinafter referred to as 'We' or 'Our' (Company number 14853329). Our registered offices address Unit A3, Percliffe Way, Blackburn, United Kingdom, BB1 5PF

2.     These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilizing any part of ALCHEMY Pharmacy website. By utilizing the Website you are acknowledge your acceptance of these general terms and conditions. ALCHEMY DIRECT LTD retains the right to change the terms and conditions at any time without warning or prior notice.

3.     The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.

4.     We have taken reasonable care to ensure the content of the Website is correct and current. We disclaim any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.

5.     ALCHEMY DIRECT LTD and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users’ statutory rights as a consumer are not affected by these terms and conditions

1. All information and content on the Website is for information only. If you have any doubts regarding the pharmaceutical products you should contact your doctor or medical advisor. You must ensure that you follow all product packaging labels and leaflets prior to use.
2.  If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.

8.     We may, from time to time, provide links from the Website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

9.     If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

1. ALCHEMY DIRECT LTD reserves the right to make changes to the Website, policies, and terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Your conduct

1. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
2. You understand that, ALCHEMY DIRECT LTD are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

13.  You must not use the website for any of the following:-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”– to cause annoyance, inconvenience or needless anxiety

Events beyond our Reasonable Control

14.  We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights

NHS and Private Prescriptions

15.  We are only able to dispense prescriptions written by practitioners who are registered in the UK.

16.  All prescription services provided by us are provided on a basis of reasonable attempt. Requests made electronically or otherwise for a prescription from your Doctor will be forwarded to your Doctor as soon as is reasonably practicable. Due to variations in the different systems used to do this, we cannot guarantee a time of arrival at your Doctor's surgery or guarantee its arrival at all. You are responsible for ensuring that the request has been received by your Doctor.

17.  We are only able to legally dispense medicines when we have received a valid paper prescription signed by your prescribing Doctor, or an electronically signed electronic prescription from your prescribing Doctor. We cannot guarantee that a request for a prescription will result in a prescription being raised by your prescribing doctor. Prescriptions are issued at the discretion of the prescribing Doctor. We cannot guarantee that a request made for a prescription through our prescription service will result in a prescription being issued by the prescribing Doctor.

18.  For NHS prescriptions we cannot be held responsible for any failure on your part to provide written evidence of exemption from payment or suitable payment being completed prior to dispatch. If suitable exemption evidence or payment details are not provided or the payment is rejected, refused or retracted, we retain the right to withhold dispatch of the medicines. In cases where exemption details or valid payment are not forthcoming, we will make an effort to contact you in order for you to provide the necessary details for completion of the held order.

19.  For private prescription a free post facility is available for you to send your prescription to us please contact us for more details

Delivery& Postage & Packaging

20.  Postage and Packaging for all NHS prescriptions is free of charge, with the exception of controlled drugs or medicines requiring refrigeration .We recommend that prescriptions for controlled drugs or medicines requiring refrigeration be dispensed at your local community pharmacy. However, if you wish us to fulfill your prescription for these types of medicines then they will be delivered to UK addresses by a specialist courier. Deliveries for these medicines will incur additional charges. In these instances, we will contact you to confirm postage costs prior to dispatch

1. Delivery of Prescription items will need to be signed for by an adult, these items cannot be left in a secure place or with a neighbour. Delivery will be made Monday to Saturday. We will notify you when we have dispatched your order, it should usually arrive 48 hours after dispatch unless that is a Sunday.
2. There will be a charge for private prescriptions postage and packaging, we will contact you to confirm postage and packaging costs prior to dispatch.

23.  If your prescription medicines appear to be incorrect or damaged, or if the delivery appears to be incorrect, then please contact us. We will attempt to replace any damaged or incorrect orders.

 Copyright and intellectual property

24.  All information contained on the Website is wholly owned by ALCHEMY DIRECT LTD; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS UK health information and information pertaining to a specific product or products for information only